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Systems Thinking in the Public Sector by John Seddon

Here is a part of his talk where he explains why controlling costs makes costs higher and why targets as arbitrary measures sub-optimise the system and always make performance worse. This elegant dissection of the organisational madness that pervades our culture was given at the 2009 conference of the Human Givens Institute at Mindfields College.
(Fast forward 5 minutes to skip the introduction if you like, and then hear John speak)

The full talk is available here http://www.vimeo.com/4670102

 


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